Return & Refund Policy
SHIPPING & RETURNS
We ship all pieces Federal Express. A small insurance and handling fee will be added to each order proportionate to the sub-total of the entire order.
Shipping Policy and Information
Most pieces ship within 7 - 14 business days. If your order is time sensitive we ask that you email email@example.com prior to your purchase to confirm your orders processing time. For all domestic destinations, please allow 1 to 2 weeks from the shipment date for the merchandise to arrive at your delivery address. For any International destinations outside the continental US, please allow 3 to 4 weeks from the shipment date for the merchandise to arrive at your delivery address. If you need anything rush shipped please contact us at firstname.lastname@example.org prior to ordering.
Please double check your shipping and billing address. Emotion Apparel is not responsible for any orders shipped to the wrong or invalid address when based off of the information that the customer provides when placing their online order.
If you have any questions regarding shipping or a request for express shipping options, please email us at: email@example.com. Emotion Apparel only ships via Federal Express for both domestic and international orders. Emotion Apparel is not responsible for customs fees and there is a standard procedure applied on all customs forms and the claim amount cannot be amended. Please read more below regarding our international shipping policy.
Shipping Weight and Pricing
Shipping price and weight calculations are based on a standard pre-calculated weight. For orders exceeding that standard weight some extra charges may apply. The price listed for domestic shipping and handling (S & H) is for 2-4 weeks Standard Ground Shipping only within the Continental United States (extra charges may apply for delivery to Alaska, Hawaii or Foreign destinations).There is no shipping fee on sale items purchased and shipped within the Continental United States. International shipping is flat rate and may take 3 to 5 weeks to receive.
Orders within the USA: Emotion Apparel is not responsible for any lost, stolen or damaged items. Once shipped, we cannot replace the lost items but we can offer you a coupon code to re-purchase the items that you did not receive at a discounted price.
International Shipping Rates and Terms:
For any orders shipped outside the US there is a flat rate USPS shipping fee applied to all orders. Emotion Apparel is not responsible for any lost, stolen or damaged items. If an international order fails to arrive within 6 weeks of the shipment date please contact at firstname.lastname@example.org. We cannot replace the lost items but we can offer you a coupon code to re-purchase the items that you did not receive at a discounted price.
Emotion Apparel (the shipper) will not incur any of the additional tariffs, customs fees or taxes which may apply to any international orders. These fees are the sole responsibility of the international recipient of the package.
RETURNS & EXCHANGE POLICY
Emotion Apparel Inc cannot accept returns or exchange merchandise purchased at any outside boutique locations or other online retailers. Please return that merchandise to the store from which it was purchased.
Returns are accepted on all Emotion Apparel products, excluding used items or damaged pieces (by the customer). All returns must be postmarked and mailed within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and must contain all packaging, boxes, and/or cards included.
To return an item, simply include the merchandise you are returning along with a brief description of why you would like to return the item to Emotion. Emotion Apparel does not cover the cost of return shipments. Your order will be refunded the day it arrives back to the headquarters. Please make note, that Emotion Apparel cannot process or issue a refund for returned items if it has been longer than thirty (30) days after the date of purchase.
Shipping and insurance charges are non-refundable, and the customer will be responsible for returned shipping costs, unless the item returned has been damaged in transit (with provided proof of damage). Improper packaging will not be accepted for returns or exchanges of Emotion Apparel items, and it is highly recommended to purchase shipping insurance as Emotion Apparel is not responsible for lost or damaged packages.
If you request a refund or store credit from Emotion, you will be refunded or credited for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. It may take up to five (5) days for the refund to remit payment into the given account.
Damages and Exchanges:
If you would like to exchange the product initially purchased, the customer is responsible for all shipping costs for the exchange. Sale items may be returned or exchanged, provided there is no evidence of wear or damage by the customer. When Emotion Apparel receives the item for exchange, we will inspect the piece for any damage or wear and issue an exchange upon approval of the returned product.
Customer is responsible for inspecting the merchandise upon receipt. Customer shall notify Seller in writing WITHIN 7 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages, quality, or specification. Seller shall not be responsible for shortages when shipments are directed to a third party other than Customer. UNDER NO CIRCUMSTANCES WILL SELLER ACCEPT CLAIMS OR RETURNS OF MERCHANDISE WHICH HAS BEEN ALTERED, LAUNDERED OR MODIFIED IN ANY MANNER. All damaged or incorrect items will need to be sent back to E-motion Apparel for a credit.
Please inspect ALL purchases immediately upon receiving the package. If the item has been damaged in transit to the customer, please notify Emotion Apparel as soon as the package has been received email@example.com. Emotion Apparel Inc will file a claim with the insurance provider and the customer will be e-mailed with further instructions. Please do not throw away damaged packaging and/or envelopes containing damaged pieces.
Taxes/Duties and Refused Shipments (for International Customers):
The customer (international shipping), is responsible for any additional taxes, duties and/or custom fees. If the customer decides to refuse shipments from Emotion, he/she is responsible for the original shipping charges of the package refused, also any duties, taxes and/or customs fees that have accrued on the original and/or returned package. The shipping charges, taxes, and fees will be deducted from your merchandise refund once Emotion Apparel has received the refused package.
Provisions Regarding Purchases with Emotion:
The Emotion Apparel team attempts to ship promptly after orders have been placed through the online portal. Orders that have been placed Monday-Friday before 5 PM EST will begin to process that day (not including holidays) and will ship within 1-2 days after receiving approved payment.
Neither Buyer nor Seller shall be liable to the other for delays in performance of its obligation hereunder caused by acts of God, war (declared or undeclared), government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or similar occurrence beyond the party’s control, making it impossible, illegal, or commercially impracticable for one or both parties to perform its obligations under these Terms and Conditions of Sale, in whole or in part.
Promotional Codes, Coupons, Discounts
Discounts can not be combined with any other promotional offer at time of redemption, nor can they be applied to previous purchases or gift certificates. Discount does not apply to tax, shipping and handling, or similar processing charges. Original discount amount will be deducted from the value of all returned items purchased with a discount at time of purchase (e.g. promotional codes, coupons, etc.).
DISCLAIMER OF WARRANTIES
SELLER CANNOT GUARANTEE VARIANCES IN COLOR, SHADE, SIZE AND CONSTRUCTION OF STOCK MERCHANDISE. SELLER HEREBY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED FROM ANY AND ALL TRANSACTIONS BETWEEN CUSTOMER AND SELLER AND SHALL NOT APPLY TO THE MERCHANDISE SOLD BY SELLER.
LIMITATION ON LIABILITY
CUSTOMER ACKNOWLEDGES THAT SELLER SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR OTHER INTANGIBLE LOSSES (EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), OR PERSONAL INJURIES OR DEATH RESULTING FROM USE OR SALE OF THE SELLER’S MERCHANDISE.